COVID-19 Update

We are still operating a full service and following all covid safety rules.

Top Rated 5* Reviews on Google

Providing top quality PC and Laptop repair along with other IT services to Birmingham, Solihull and the  surrounding area for the past 25+ years. Call us on 0121 704 2134 or use the contact form below

Get in contact for a free quote

0121 704 2134 or use the contact form below

Services & Issues

Windows & MAC Issues

Blue screen (of death) (BSOD)

Black screen (with or without cursor)




Driver issues



Start up issues

Boot & start up issues

Boot loop / power loop

Turning on then off

Blue screen (BSOD, errors)

Black screen

Won't boot

No power


Performance issues

Slow / poor performance

Freezing / hanging / crashing

Clean up & maintenance

Upgrades / improvements

Desktop / Gaming PCs

Performance issues

SSD Upgrades

Hardware replacements


Custom builds

Custom build assembly


Recommendations & improvements

CPU upgrades / replacement

RAM upgrades / replacement

Motherboard upgrades / replacement

Power supply (PSU) upgrades / replacement


Performance issues

SSD Upgrades


DC jacks

Screens / LCDs

Screen assemblies

Damaged casing



Charging issues


Recommendations & improvements

New PCs / Laptops

Custom builds


New device specifications


Setup & transfer

Locked out, forgotten password

Account recovery

IMAP, POP, Exchange

Microsoft Office Business


Webmail, Outlook, Thunderbird, Mail, Windows Live Mail

Hotmail, Outlook, Live, Gmail, Yahoo, AOL, iCloud

Virgin Media, Blueyonder, Sky, BT Internet, Talk Talk, Plusnet, Post Office, Tiscali, Force9

1and1 / IONOS, 123Reg, Go Daddy, Names, Fasthosts, Blue Hosts

Broadband & Wifi

Slow / poor performance

Unreliable, dropouts



Extenders, boosters, powerline adapters


2.4 Ghz & 5 Ghz


Printers & Scanners

Setup & installation

Printer not working

Scanner not working


Networking / wireless

Tablet / phone printing

Air Print (Apple)

Google Cloud Print (Android)

HP, Canon, Epson, Brother, Xerox, Lexmark, Samsung


Clean up

Email applications

Web browsers

Office applications

Accounting (SAGE, QuickBooks, etc)

Spam / redundant software

Tune-up / driver update software

MS Office

Office 365 (yearly subscription)

Office 2021 (one-time payment)

Word, Excel, Powerpoint, Outlook

Install & setup

Free alternatives

Cloud Services




OneDrive, Dropbox, iCloud, Google Drive




Clean up

McAfee, Norton, ESET, Malwarebytes, Kaspersky

Spam Anti-Virus (Avast, AVG)

Tune-up / driver update software

Fake Anti-Virus

Scams, Hacking, Online Safety



Avoiding scams

Device clean up

Security check-ups

Online safety recommentations and tools

Password leaks


Data Backup & Recovery

Data loss prevention

Data / system backups

Local backup

Cloud backup

Data recovery




Slow / poor performance


PCs / Laptops

NAS drives

Smart Home


Smart plugs

Smart lights

Alexa, Google Home

Sonos / Bose smart speakers

Tablets & Phones


Online accounts


Web browsing

Photo / data backup

Photo / data synchronisation

iCloud, Google, Samsung, Microsoft

iOS, Android

Contact Us


IE2022 Winner

Latest Reviews

Based on 158 reviews.
Karl W
Karl W
Fantastic service. My XPS laptop was picked up, fixed, and returned the very next day. Excellent quality and service. I'll definitely be returning as a customer if I encounter any more issues in the future.
Simon Perrott
Simon Perrott
A fast and efficient service. Excellent communication throughout. Invoice as per the initial quotation. I'm a very pleased customer.
Simon Bell
Simon Bell
Very good service at a good price. All work explained. Will yse again if necessary.
Andrew Pindar
Andrew Pindar
Excellent - highly recommended. This was an outstanding service for a difficult driver related issue that suddenly occurred on my laptop. Charlie came to the house after running through an initial set of question on the phone. He had with him a full set of diagnostics and other tools. He ran through the range of issues from the simple checks getting deeper into the Windows and the laptop hardware. Problem solved. He clearly has a very detailed knowledge across the spectrum, and was friendly and trustworthy. Again, highly recommended, outstanding personal service!
Richard Heaton
Richard Heaton
Excellent service from Charlie. Professional, friendly, knowledgeable. Highly recommended.
Gordon Taylor
Gordon Taylor
Would highly recommend this company. Laptop ready when they said it would be and eventhough it was only a new screen, its perfect.
Sarah Edkins
Sarah Edkins
Charlie and Malcolm were quick to respond to my first contact and kept me fully updated on my laptop repair. Charlie fixed it within a few hours, knowing that I needed it back asap for work. Speedy, efficient and friendly service. Highly recommended.
Richard Kinzett
Richard Kinzett
Upgraded ram on wife's laptop for a reasonable price and efficient, courteous service.
Recently had my custom built pc repaired as it was not working, It was quickly rectified as I booked an appointment and it was sent to the pc mechanic. Unfortunally, It came back to do a hardware issue of my own fault. But Charlie stuck with me and tried help rectify this problem. It was sent once again to Charlie the mechanic and was shortly fixed. The business is professional, quick & fair with everything they do and I am very grateful and satisfied for what I have paid for their service and how well my pc has performed once fixed from The Pc Doctor. I Would advise on using them if you have any custom built or any problems with any pc, laptop vies versa. I am pleased mostly with their support throughout the whole process and their persistence and knowledge on getting my Pc fixed. Thanks again Ben the Pc Doctor team!
CardBoard Warriors
CardBoard Warriors
Cleaned and serviced my pc, helped with replacement parts and was all handled with great communication in a timely manner.

Social Media

Some of our latest work

Ben the PC Doctor

2 days 16 hours ago

A MacBook in for a screen replacement

Ben the PC Doctor

4 days 18 hours ago

A laptop in for a screen lid and lcd replacement

Ben the PC Doctor

6 days 18 hours ago

The replaced laptop screen, looking good as new

Ben the PC Doctor

1 week 1 day ago

A service & clean up for an over heating laptop

Ben the PC Doctor

1 week 3 days ago

Another HP laptop in for a screen replacement

Ben the PC Doctor

1 week 5 days ago

An on site router upgrade to a Draytek

Ben the PC Doctor

2 weeks 1 day ago

Another SSD upgrade for this iMac

Ben the PC Doctor

2 weeks 3 days ago

Upgrading this AIO to an SSD

Ben the PC Doctor

2 weeks 4 days ago

A non-booting pc, repaired with a new motherboard

Ben the PC Doctor

2 weeks 5 days ago

Recovering data from a badly damaged tablet using the tiny portion of the screen still working.